Service support

Product Warranty

FIBERMAX Products Warranty
FIBERMAX COMMUNICATION TECHNOLOGY Co., LIMITED (hereinafter referred to as FIBERMAX) ensures that the products listed in the following have gone through fully strict quality control from the purchase of raw materials to the whole manufacturing process. According to the following all sorts of situations and constraints, for the defective products being proved to be caused by poor raw materials or deficient manufacturing operation, FIBERMAX will provide free repairs or replacement services. Maintenance services and replacement products will be achieved in an exchange manner. The above warranty does not apply if the product damage is caused by incorrect installation, unexpected disaster, natural calamity, abuse, misuse, overvoltage-under voltage, improper operation, undesirable environmental condition or any unauthorized disassembly, repairs or modification.
This warranty is also not applicable if the product label is modified, scrawled or removed, the package is damaged or imperfect, or the product is second-hand and so on.

Warranty Period

3-Year Warranty for Fiber Optic Transceivers.

All FIBERMAX transceivers have a thirty-six months warranty and High Performance Cables have a sixty months warranty since the date of purchase. This limited warranty only extends to the original purchasers of FIBERMAX’s products, can not be transferred to others.

Free Technical Support

If any problems occur during installation or operation, pls contact FIBERMAX technical support center before sending the products back for maintenance.

Please be kindly noted:
Free Maintenance Service: Products that have quality problems result in the defective product design or material using problems that lead to malfunction and have no appearance damage.

Non-Maintenance Items:
Products authenticated by Maintenance center to be not from FIBERMAX.
Products with damaged label
Products with artificial appearance damage